Privacy Policy

 The following Privacy Policy describes how YLNAS Care collects, stores, uses, transfers, discloses, and protects your Personal Information. This Privacy Policy applies to all users of the YLNAS Care Website.

Please read this Privacy Policy thoroughly to ensure that you understand our data processing and protection practices.

This Privacy Policy includes the following matters:

1. Definitions

2. Personal Information which we collect

3. The use of Personal Information that we collect

4. Sharing of Personal Information which we collect

5. Cross-border transfers of Personal Information

6. Retention of Personal Information

7. Access and correction of Personal Information

8. Where we store your Personal Information

9. Security of your Personal Information

10. Changes to this Privacy Policy

11. Language

12. Acknowledgement and consent

13. Marketing and promotional material

14. Anonymized data

15. How to contact us

I. DEFINITIONS

1. Data Subject refers to an individual whose personal, sensitive personal, or privileged information is processed.

2. Consent Of The Data Subject refers to any freely given, specific, informed indication of will, whereby the data subject agrees to the collection and processing of his or her personal, sensitive personal, or privileged information. Consent shall be evidenced by written, electronic, or recorded means. It may also be given on behalf of a data subject by a lawful representative, or an agent specifically authorized by the data subject to do so.

3. Data Sharing is the disclosure or transfer to a third party of personal data under the custody of YLNAS Care.

4. Personal Data refers to all types of personal information.

5. Personal Information refers to any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.

6. Sensitive Personal Information refers to personal information:

6.1. About an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations.

6.2. About an individual’s health, education, the genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such individual, the disposal of such proceedings, or the sentence of any court in such proceedings.

6.3. Issued by government agencies peculiar to an individual which includes, but is not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and;

6.4. Specifically established by an executive order or an act of Congress to be kept classified.

7. Privileged Information refers to any form of data, which, under the Rules of Court and other pertinent laws constitutes privileged communication.

8.  Processing refers to any operation or any set of operations performed upon personal data including, but not limited to, the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure, or destruction of data. Processing may be performed through automated means, or manual processing if the personal data are contained or are intended to be contained in a filing system.

9. Personal Data Breach refers to a breach of security leading to the accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed.

10. Security Incident is an event or occurrence that affects or tends to affect data protection or may compromise the availability, integrity, and confidentiality of personal data. It includes incidents that would result in a personal data breach, if not for safeguards that have been put in place.

II. PERSONAL INFORMATION WHICH WE COLLECT

a. We collect certain information (which may include Personal Information) about you. The Personal Information that we collect may be provided by you directly or by third parties or be collected automatically when you log in to our website. We may collect information in various forms and for various purposes (including purposes permitted under Applicable Law). 

b. When you register and create an Account with us using this website, you must provide us with certain Personal Information. If you are using this website as a User, you must provide us with your name or Account ID, e-mail address, and phone number that you will use to access this website after registration.

c. When you use this Website, you must provide us with such relevant information as may reasonably be required by us for the Website to work. When you are using the chat feature on our website, you will provide us with your name, mobile number, and other personal information to enable the chat feature.

d. Whenever you use the Website or visit our Website, we may collect certain technical data concerning your usage such as internet protocol (IP) address, information as web pages previously or subsequently viewed, duration of every visit/session, the internet device identity (ID), mobile advertising ID or media access control address, and also other device information regarding the manufacturer, model and operating system of the device that you use to access the Website or our Website.

e. Whenever you use this Website or visit our website, certain information may also be collected on an automated basis using cookies. Cookies are small website files stored on your computer or mobile device. We use cookies to track user activity to enhance user interface and experience. Most mobile devices and internet browsers support the use of cookies, but you may adjust the settings on your mobile device or internet browser to reject several types of certain cookies or certain specific cookies. Your mobile device and/or browser would also enable you to delete at any time whatever cookies have previously been stored. However, doing so may affect the functionalities available on the Website or our Website.

f. If you allow the Website to access the camera function on your mobile device, any images that you share via the chat feature on the Website will be collected by us.

g. We may also collect Your Personal Information from third parties (including our agents, vendors, suppliers, contractors, partners, and any others who provide services to us, who collect your Personal Information and/or perform functions on our behalf, or whom we collaborate with). In such cases, we will only collect Your Personal Information for or in connection with the purposes for which such third parties are engaged or the purposes of our collaboration with such third parties (as the case may be), provided that we have taken reasonable steps to ensure that such third parties would undertake to us to obtain Your consent for the disclosure of your Personal Information to us in line with this Privacy Policy and Applicable Law, or you have otherwise provided your consent to us for such disclosure.

h. You may provide us with or allow us access to information relating to third parties (which may include Personal Information relating to your spouse, family members, or friends). You will of course need their consent to do so – see “Acknowledgement and Consent”, below, for further information.

III. THE USE OF PERSONAL INFORMATION THAT WE HAVE COLLECTED

We may use Personal Information collected for any of the following purposes as well as for such other purposes as are permitted by Applicable Law:

1. To identify you and to register you as a User and to administer, manage, authenticate, or verify your Account as such.

2. To facilitate or enable any checks as we may in our discretion consider necessary before we register you as a User, including any know-your-customer (“KYC”) processes.

3. To process and facilitate appointment and payment transactions made by you, including where applicable, transactions made through any payment systems and services.

4. To communicate with you and to send you information in connection with the use of the Website.

5. To notify you of any updates to the Website or changes to your appointment or services available.

6. To process and respond to inquiries and feedback received from you.

7. To maintain, develop, test, enhance, and personalize the Website to meet your needs and preferences as a User.

8. To monitor and analyze user activities and demographic data including trends and usage of the various Services available on the Website; and

9. To send you direct marketing communications and information on exclusive offers or promotions.

IV.  SHARING OF PERSONAL INFORMATION WHICH WE COLLECT

We may disclose to or share with Affiliates and other parties your Personal Information for any of the following purposes as well as for such other purposes as are permitted by Applicable Law (although we will in each such case always act reasonably and disclose or share no more Personal Information than what is required for the particular purpose): 

1. Where there is any form of legal proceeding between you and us, or between you and another party, in connection with, or relating to the Services subject of the legal proceeding.

2. In an emergency concerning your health to deal with such emergency.

3. Where we share Personal Information with third parties (including our agents, vendors, suppliers, contractors, partners, and any others who provide services to us, perform functions on our behalf, or whom we enter into commercial collaboration with), for or in connection with the purposes for which such third parties are engaged, to perform certain disclosure to the relevant third parties which are technically required to process your transaction or for our collaboration with such third parties (as the case may be), which may include allowing such third parties to introduce or offer products or services to you, or other conducting activities including marketing, research, analysis, checks (including background and verification checks), and product development; and

4. Where we share Personal Information with Affiliates, we will only do so for them to help us provide the Website or to operate our business (including, where you have subscribed to our mailing list, for direct marketing purposes), or for them to conduct data processing on our behalf. 

5. Where it is not necessary for the Personal Information disclosed or shared with other parties to be associated with you, we will use reasonable endeavors to remove how the Personal Information can be associated with you as an individual before disclosing or sharing such information. 

6. We will not sell or lease your Personal Information to any third parties. 

7. Other than as provided for in this Privacy Policy, we may disclose or share your Personal Information if, we notify you of this in advance and we have obtained your consent for the disclosure or sharing. 

V.  RETENTION OF PERSONAL INFORMATION

1. Your Personal Information will only be held for as long as it is necessary to fulfill the purpose for which it was collected, or for as long as such retention is required or authorized by Applicable Law. We shall cease to retain Personal Information or remove how the Personal Information can be associated with you as an individual, as soon as it is reasonable to assume that the purpose for which that Personal Information was collected is no longer being served by retention of Personal Information and retention is no longer necessary for legal or business purposes.

2. Please note that there is still the possibility that some of your Personal Information might be retained by the other party such as, by means of a screen capture. In the event we share your Personal Information with third parties, you agree and acknowledge that the retention of your Personal Information by the relevant institutions will follow their respective policy on data retention. 

3. We do not authorize the retention of Personal Information by such means, and we have no responsibility to you for the same. To the fullest extent permitted by Applicable Law, we shall not be liable for any such retention of your Personal Information. You agree to indemnify, defend, and release us, our officers, directors, employees, agents, suppliers, contractors, and Affiliates from and against any and all claims, losses, liabilities, expenses, damages, and costs (including but not limited to legal costs and expenses on a full indemnity basis) resulting directly or indirectly from any unauthorized retention of your Personal Information.

VI.  ACCESS AND CORRECTION OF PERSONAL INFORMATION

1. You may request us for access to and/or the correction of your Personal Information in our possession and control, by contacting us at the details provided below. Subject to Applicable Law, we reserve the right to charge an administrative fee if applicable for such requests.

2. We reserve the right to refuse your requests for access to, or to correct, some or all your Personal Information in our possession or control if permitted or required under any Applicable Law. This may include circumstances where the Personal Information may contain references to other individuals or where the request for access or request to correct is for reasons that we reasonably consider to be trivial, frivolous, or vexatious.

VII.  SECURITY OF YOUR PERSONAL INFORMATION

Confidentiality of your Personal Information is of utmost importance to us. We will use all reasonable efforts to protect and secure your Personal Information against access, collection, use, or disclosure by unauthorized persons and against unlawful processing, accidental loss, destruction damage, or similar risks. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, you acknowledge that we cannot guarantee the integrity and accuracy of any Personal Information that you transmit over the Internet, nor guarantee that such Personal Information would not be intercepted, accessed, disclosed, altered or destroyed by unauthorized third parties, due to factors beyond our control. You are responsible for keeping your Account details confidential and you must not share your password with anyone, and you must always maintain the security of the mobile device that you use.

VIII.  CHANGES TO THIS PRIVACY POLICY

We may review and amend this Privacy Policy at our sole discretion from time to time, to ensure that it is consistent with our future developments, and/or changes in legal or regulatory requirements. If we decide to amend this Privacy Policy, we will notify you of any such amendments by means of a general notice published on the Website, or otherwise to your e-mail address set out in your Account. You agree that it is your responsibility to review this Privacy Policy regularly for the latest information on our data processing and data protection practices and that your continued use of the Website, communications with us, or access to and use of the Services following any amendments to this Privacy Policy will constitute your acceptance to the amendments.

IX.  ACKNOWLEDGEMENT AND CONSENT

1. By accepting the Privacy Policy, you acknowledge that you have read and understood this Privacy Policy and you accept all its terms. You agree and consent to us collecting, using, disclosing, storing, transferring, or otherwise processing your Personal Information in accordance with this Privacy Policy.

2. In circumstances where you provide us with information relating to third parties (which may include Personal Information relating to your spouse, family members, or friends), you represent and warrant that you have obtained such third party's consent for, and hereby consent on behalf of such third party to, the collection, use, disclosure and processing of such information by us.

3. You may withdraw your consent to any or all collection, use, or disclosure of your Personal Information at any time by giving us reasonable notice in writing using the contact details stated below. You may also withdraw your consent for us by sending us an email. Depending on the circumstances and the nature of the consent that you are withdrawing, you must understand and acknowledge that after such withdrawal of consent, you may no longer be able to use the Website Services. A withdrawal of consent by you may result in the termination of your Account or your contractual relationship with us, with all accrued rights and obligations remaining fully reserved. Upon receipt of your notice to withdraw consent for any collection, use, or disclosure of your Personal Information, we will inform you of the likely consequences of such withdrawal so that you can decide if indeed you wish to withdraw consent.

X. MARKETING AND PROMOTIONAL MATERIAL

1. We may send you marketing and promotional communications via post, telephone call, short message service (SMS), e-mail, online messaging, or push notifications via the Website to notify you about special privileges, promotions, or events offered or organized by us, our partners, sponsors, or advertisers, or to provide updates on our Website and/or the products and services offered therein (“Marketing Material”), if you have agreed to subscribe to our mailing list and/or consented to receive such Marketing Material from us.

2. You may opt-out from receiving such Marketing Material at any time by clicking on any “unsubscribe” facility embedded in the relevant message or otherwise contacting us using the contact details stated below. Please note that if you opt-out, we may still send you non-promotional messages, such as receipts, or information about your Account or Website.

XI. ANONYMISED DATA

We may create, use, license or disclose Personal Information, provided, however, (i) that all identifiers have been removed such that the data, alone or in combination with other available data, cannot be attributed to or associated with or cannot identify any person, and (ii) that has been combined with similar data such that the original data forms a part of a larger data set.

XII. HOW TO CONTACT US

If you have any questions regarding this Privacy Policy or you would like to obtain access and/or make corrections to your Personal Information, please contact us.